Today I had to drive down to St Mary’s County for a meeting for work. On my way back home I stopped at the Apple store in Columbia and had them check out my IPOD. They couldn’t get it to play videos either. So, they exchanged it for a new one. I took it home, hooked it up to the computer, and everything worked just as it should. Within 20 minutes I had all my files transferred to the ipod and everything was working fine. I can only conclude that the first IPOD was faulty. That can happen to anyone. However, I can say that I was impressed with the Apple store’s willingness to do what was necessary to fix the problem.
July 25th, 2007 at 4:18 am Yay for good customer service!